Frequently Asked Questions (FAQ)
What happens if my system needs to be serviced?
With the Rate Lock Program you will not make a single payment until your system is on and operates.
When do I start to make my monthly payment?
If you have chosen the Rate Lock Program your solar panels you will not make a single payment until your system is on and operates.
Should I clean my solar panels?
Your solar system was designed with typical soil accumulation in mind, and seasonal rains are not usually enough to adequately clear any soil or dust that might accumulate.
We strongly recommend that you do not go onto your roof for panel cleaning or inspection. If severe soiling occurs and you feel it is absolutely necessary to clean the panels, we recommend you call a professional solar panel cleaning service that utilizes Deionized water.
We recommend that homeowners only clean panels when temperatures are under 100 degrees to prevent the solar panel glass from cracking.
What is net metering?
Net metering is a way of measuring the difference between the electricity you buy from your utility and the electricity your home solar system produces.
Under net metering, any surplus electricity produced by the solar system is delivered back to your utility provider, effectively spinning your meter backward.
When the system produces more electricity than your home consumes, the utility may credit your account for the surplus electricity generated. Check with your local utility to ensure you are on the best available rate plan for solar and whether net metering is available.
Can I store the energy my solar system produces?
Yes you can! We offer storage solutions like the LG Chem and Tesla Power Wall. These provide backup power during utility outages and natural disasters.